Return Policy

Charlotte Elize Swimwear Return Policy

At Charlotte Elize, we are committed to providing you with the best swimwear shopping experience. We understand that sometimes, the item you receive may not meet your expectations. Therefore, we have established a straightforward and fair 14-day return policy to ensure your satisfaction. Please read the following guidelines carefully:

1. Eligibility for Returns:

1. Returns are accepted within 14 days from the date of delivery.
2. The item(s) must be unused, unwashed, and undamaged, with all original tags and packaging intact.
3. Hygiene liners must be in place for swimwear items.
4. Personalized or custom-made items are not eligible for returns unless they are faulty or damaged upon arrival.

2. Returns Processing Charge:

1. A returns processing charge of 10 USD or the equivalent in the original purchase currency will be deducted from the refund amount to cover the cost of processing your return.

3. How to Initiate a Return:

1. To initiate a return, please contact our customer support team via email at support@uk.charlotteelize.com within 14 days of receiving your order.
2. Provide your order number, the reason for the return, and clear photographs of the item(s) you wish to return for our records.
3. Our customer support team will guide you through the return process and provide you with a Return Authorization Number (RAN).

4. Returning the Item(s):

1. After receiving your RAN, securely package the item(s) and affix the provided return label.
2. Drop off the package at your local courier service or schedule a pickup with the designated courier service.
3. Please ensure the package is adequately insured and tracked as we cannot be responsible for lost or damaged returns.

5. Inspection and Refund:

1. Once we receive your return, our quality control team will inspect the item(s) to ensure they meet the return eligibility criteria.
2. If the return is approved, we will process the refund, deducting the 10 USD dollars or the equivalent in the original purchase currency as a processing charge.
3. Refunds will be issued to the original payment method within 7-10 business days.

6. Exchanges:

1. We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process as mentioned above and place a new order for the desired item on our website.

7. Faulty or Damaged Items:

1. If you receive a faulty or damaged item, please contact our customer support team immediately. We will arrange for a replacement or issue a full refund, including the returns processing charge once we verify the issue.
2. By shopping at Charlotte Elize, you agree to adhere to this return policy. We reserve the right to reject any returns that do not comply with these guidelines.
3. If you have any questions or need further assistance regarding returns, please feel free to reach out to our customer support team at support@uk.charlotteelize.com.
4. Thank you for choosing Charlotte Elize Swimwear. We appreciate your trust in us and are dedicated to providing you with high-quality products and exceptional customer service.

Sincerely,